Who We Are

We work with all entities who have a business or brand looking for a partner to support them with seamless operations and growth. Our high-end reliable business support partner has got your back covered for providing exceptional affordable quality solutions.


Our History

A Gratton’s Edge Inc, the birth child of Aldith M. Gratton, was developed after spending over a decade in customer service management and perceiving a need for improvement in delivering the service.

Her idea was to not just sell a product/service but also to consolidate every aspect of brand building, and to cultivate a seamless plan for a growing business.

Being a Zendesk Admin Expert for a few years, she witnessed not only the flaws but the strengths of the platform, and client relationships. With that, she pursued her first partnership which would best boost and optimize the transition between the platform, the team, and the customer.

As someone who has done the groundwork and is also part of the small business pool, her unique and innovative point of view continue to build the company you see here today.

Our Vision

To be the most trusted and valued business solutions partner for all of our clients.

Our Mission

To deliver excellence by providing dynamic innovative solutions to help thrive and shape the brands of our clients.

Our Values

Excellence    Innovation    Synergy    Impact    Partnership

Our Company Strategy

The building blocks for any great business model are Customer Service, Training, and Marketing. At A Gratton’s Edge Inc (A.G.E Inc) we can customize an affordable plan that meets your business needs. You will learn about our partnerships with Zendesk and Freshdesk, and which works best for you. From answering emails and calls to automated chat, they enable your team to communicate with your customers in a unified view, while simultaneously allowing your business to build its own customer database. We can create the best solution, implement and train your team to handle whatever customer inquiries that may come their way as you experience growth and scale as an entity.

While you’re here let’s talk Team Training! We’ve built a partnership with Trainual to create a solid foundation for your team, and ease the transition of new staff or updated policies within your company. Think of it as an all-access manual, designed specifically for your team, your company, and its needs. The grease to your well-oiled machine. With Trainual, your staff would be able to draw reference to policies, old, updated and new alike, and with new team members, there wouldn’t be a need to sacrifice a resource time training, as there would be an existing hardcopy to follow. A Gratton’s Edge Inc aim’s to make the ease of business operations as efficient as possible for the business as well as the customer or client.

That’s right your customer. Without them, most businesses would struggle or fail. They are somewhat the proverbial currency of entrepreneurship. A big part of building a brand is forming a partnership with your customers. But how?.. Marketing. Keeping in touch with your base enables you to feel out where their wants and needs join. A Gratton’s Edge Inc has the “edge” up on that with our partnership with Constant Contact & SharpSpring. With Constant Contact, you can schedule posts, interact with your business socials, run email campaigns, send email blasts about upcoming sales or new coming products from one nifty program. Stay engaged with your audience while developing your service or product with their feedback from surveys. Who better than your customers to tell you?

A Gratton’s Edge Inc was started on customer service and we consider ourselves gurus in the field. We consist of a team of well-experienced customer service agents aimed at helping you succeed. We are able to review your existing customer service infrastructure and aid in its improvement and optimization. It’s only up from here.

How We Work

Kickoff, Discovery, Design, Create, Implement & Your Satisfaction

Discovery

After we understand your goals, we begin discovery sessions that deep dive into how we meet the needs, what solutions and work to achieve your goals.

Design & Create

Based on your assessed needs, we develop a strategic design, and create your integration. Upon your approval of the plan, we implement the solution to ensure a successful outcome.

Client Satisfaction

Our biggest priority is your satisfaction. We strive to ensure that our clients are comfortable and informed every step of the way. Your success is our success.

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