Our History

A Gratton’s Edge Inc, the birth child of Aldith M. Gratton was developed after spending over a decade in the customer service field and perceiving a need for improvement. Her idea was to not just sell a product but also consolidate every aspect of brand building, to cultivate a seamless plan for a growing business.

After being a Zendesk specialist for some time, she witnessed not just the flaws but the strengths of the program, and client relationships, and with that pursued a partnership to best boost and optimize the transition between the program, the team, and the customer.

As someone who has done the groundwork and is also part of the small business pool, her unique point of view allowed for the company you see here today.

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