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Zendesk Setup & Optimization Services

``Includes Zendesk Support, Sell & Guide``

Our Lead partnership in customer service management!. Zendesk is a customer service platform that aids in the consolidation of all your customer communication needs at your fingertips. With Zendesk, you and your team are able to respond to your customers in a favorable and timely manner via email, messaging, phones and self-service options.
Customers want accessibility with whom they are spending their money. They want answers on demand no matter their geographic location, they want to feel empowered and in control of what is happening in regards to how they spend.

Zendesk allows for not just customer satisfaction but also a Knowledge Management System, which in turn creates a database of information to assess customer relations, product development and improves agent efficiency.

We here at A Gratton’s Edge Inc, being Zendesk experts and partners, don’t just throw you into the deep end of the pool. We are here to walk you through the installation and setup but also train your team to use the program efficiently and effectively for whatever business design you have in place. We are your support team in this process gaining satisfaction and ensuring all is running smoothly.

Select Your Package

Launch Edge

Starting at
$999
  • Kickoff call
  • Launch Discovery Session(s)
  • Configuration
  • Training Session
  • Go Live
  • Post Go-Live support

Refine Edge

Starting at
$1999
  • Kickoff call
  • Workshop/Discovery Session(s)
  • Optimization Configuration
  • Technical Guidance
  • Training Session
  • Go Live & Post setup support

Knowledge Base Edge

Starting at
$1899
  • Kickoff call
  • Workshop/Discovery Session(s)
  • Guide Configuration
  • Technical Guidance
  • Training Session
  • Go Live & Post setup support

Monthly Support Packages

Starting at
$299

Includes

  • Troubleshooting Support
  • Best Practice Guidance
  • Configuration Updates

Testimonial

Zendesk initial setup - support, talk & WhatsApp

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