Zendesk Setup & Optimization Services

``Includes Zendesk Support, Sell & Guide``

Our Lead partnership in customer service management!. Zendesk is a customer service platform that aids in the consolidation of all your customer communication needs at your fingertips. With Zendesk, you and your team are able to respond to your customers in a favorable and timely manner via email, messaging, phones and self-service options.
Customers want accessibility with whom they are spending their money. They want answers on demand no matter their geographic location, they want to feel empowered and in control of what is happening in regards to how they spend.

Zendesk allows for not just customer satisfaction but also a Knowledge Management System, which in turn creates a database of information to assess customer relations, product development and improves agent efficiency.

We here at A Gratton’s Edge Inc, being Zendesk experts and partners, don’t just throw you into the deep end of the pool. We are here to walk you through the installation and setup but also train your team to use the program efficiently and effectively for whatever business design you have in place. We are your support team in this process gaining satisfaction and ensuring all is running smoothly.

Select Your Package

Train-U & Basic Setup

Up to 10hrs
$599
  • Introductory/Exploratory call
  • Setup Zendesk/Business Rules
  • Final Review/Handoff
  • Training 1 Admin +1 Team member
  • Post setup support

Train-U & Setup + Package

Up to 20hrs
$1199
  • Introductory/Exploratory Call
  • Setup + Additional Channel
  • Business rules/Final Review/Handoff
  • Training of 1 Admin +1 Team Member
  • Post Setup Support

Help Center Basic build

Up to 20hrs
$999
  • Introductory/Exploratory Call
  • Content Compilation & Review
  • Help Center Design/Final Review/ Handoff
  • Training 1 Admin +1 Team Member
  • Post setup Support

How-To Training Package

Up to 3hrs
$149

Includes

  • Introductory & Exploratory Call
  • 2 Training Calls

Ongoing Support Packages


Chat Your Way

Up to 5hrs
$299
  • Introductory/Exploratory Call
  • Setup/ Routing Rules
  • Final Review/ Handoff
  • Training 1 Admin +1 Team Member
  • Post Setup Support

Talk Your Way

Up to 5hrs
$299
  • Introductory/Exploratory Call
  • Setup/ Routing Rules
  • Final Review/ Handoff
  • Training 1 Admin +1 Team Member
  • Post Setup Support

Zendesk Customer Service Agents

CX & Social Media Support on Customer Support

Testimonial

Zendesk initial setup - support, talk & WhatsApp

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