At A Gratton’s Edge Inc, we are here to help integrate your business into the new age. We strive to help you find the best technology solutions to optimize your operations and enhance your customer journey. Our fantastic team of individuals offers many services to our customers, including the following:  

Zendesk Implementation 

A simple email inbox can work for smaller businesses, but a more extensive interface is needed once you gain more customers. We implement, optimize, and provide ongoing support for Zendesk users. 

Process Improvement and Development 

Whether it be streamlining your current process or creating new strategies, we aid businesses to become more efficient based on your business needs. 

Training and SOP Refinement 

Now that you have your incredible team, there needs to be some training to get them all up to speed. Why not automate it? We’ll help you implement Trainual into your business to make this process straightforward for all involved. 

Marketing and Sales Automation 

Brand awareness is considerable for any business, and automation can help. Create content that matches your overall brand and shows off your business in a way that is easy and quick for anyone on your team to use. You can also give your target audience detailed information on your products and services through relevant, engaging content.  

Reputation Management  

The easiest way to increase sales is to have an excellent overall reputation. Responding to/requesting reviews is the easiest way to go about this, and such a service can be automated through the use of NiceJob or Reputation Management Pro.  

Are you interested in learning more? Let’s look at one of our more popular services and how it can help you grow your business. 

The Wonder That Is Zendesk 

Zendesk, simply put, is a cloud-based customer service platform that is designed to improve communication between your company and your customers. You and your team can use Zendesk to respond to your customers, whether it be by email, messaging, phones, or even self-service options. Staying in contact with your customers is essential, and Zendesk helps keep all of your customer communication in one easy-to-reach place. 

Customers want accessibility with whom they are spending their money. They want answers on demand no matter their geographic location. They want to feel empowered and in control of what is happening regarding how they spend. Zendesk allows you to provide that to your customers to grow your business and its reputation.  

At A Gratton’s Edge Inc, we take the hassle out of the day-to-day actions every business needs by implementing products and providing constant support. Interested in learning more about our Zendesk services and more of what we offer? Reach out to us at (855) 424-3462, email us at contact@agrattonsedge.com, or fill out our online form, and get started today.