Welcome to your All-In-One Customer Success Solutions Consultant
Starting a new company is one of the most exciting yet intimidating decisions an individual can part take in. At its base, customer satisfaction is one of the core foundations of success in business. This is where we come in. At A Gratton’s Edge our team will assist you with:
- Finding the best technological solutions for your business needs
- Affordable implementation and training
- Building and optimizing workflow
- Sourcing talent for your service team
- Surveying your customer service journey for redesign
Creating and scaling a solid customer success team can be daunting. We can help. Schedule a free consultation today!
Exactly how your customers should see you
Customer Excellence is the cornerstone of any successful enterprise. We are here to provide you with premium customer care packages.
How do you know what you need?
- Volume of contacts
- Current Team
- Hours of operations
- Number of contact channels
- Training timeline
With a free consultation, we can work with you on your needs immediately.
Services to take advantage of
Customer-centric and tech-savvy, we offer programs directly related to the growth of SMBs while staying within their budget.
Each program brings value to different aspects of the business.
- Zendesk Support – Champion of Customer Success
- Zendesk Sell and Freshsales – Lead Management for Sales Teams
- Trainual – Process Documentation & Automated Team Onboarding/Training
- SharpSpring and Constant Contact – Social Media Management & Simple Online Presence
- NiceJob – Use your great reviews to automate your marketing, drive more website traffic and boost your sales.
All programs start with a free trial. We encourage you to take advantage and see if it’s the right fit for your business. We are here 100% of the way to help with implementation and onboarding. Totally dedicated to helping you grow.
Brick by brick we are here to help you build.
Why Choose Us?
We at A Gratton’s Edge Inc have worked tirelessly for over a decade in the customer service and marketing field, and have been afforded the unique position of both sides of the coin as a small business and a service agent. We understand your needs and are eager to help you address them!
They have been an incredible asset to our team and we’re excited to continue our working relationship in a new capacity. They have grown to become an extremely experienced and competent Zendesk master, and we hope to make more focused use of those skills. Highly recommend A Gratton’s Edge Inc – one of the best!