Our Company Strategy

The building blocks for any great business model are Customer Service, Training, and Marketing. At A Gratton’s Edge Inc (A.G.E Inc) we can customize an affordable plan that meets your business needs. You will learn about our partnerships with Zendesk and other platforms, to decide which works best for you. From answering emails and calls to automated chat, they enable your team to communicate with your customers in a unified view, while simultaneously allowing your business to build its own customer database. We can create the best solution, implement and train your team to handle whatever customer inquiries that may come their way as you experience growth and scale as an entity.

While you’re here let’s talk Team Training! We’ve built a partnership with Trainual to create a solid foundation for your team, and ease the transition of new staff or updated policies within your company. Think of it as an all-access manual, designed specifically for your team, your company, and its needs. The grease to your well-oiled machine. With Trainual, your staff would be able to draw reference to policies, old, updated and new alike, and with new team members, there wouldn’t be a need to sacrifice a resource time training, as there would be an existing hardcopy to follow. A Gratton’s Edge Inc aim’s to make the ease of business operations as efficient as possible for the business as well as the customer or client.

That’s right your customer. Without them, most businesses would struggle or fail. They are somewhat the proverbial currency of entrepreneurship. A big part of building a brand is forming a partnership with your customers. But how?.. Marketing. Keeping in touch with your base enables you to feel out where their wants and needs meet. A Gratton’s Edge Inc has the “edge” up on that with our partnership with Constant Contact & Outplay. With Constant Contact, you can schedule posts, interact with your business socials, run email campaigns, send email blasts about upcoming sales or new coming products from one nifty program. Stay engaged with your audience while developing your service or product with their feedback from surveys. Who better than your customers to tell you?

A Gratton’s Edge Inc was started on customer service excellence and we consider ourselves gurus in the field. We consist of a team of well-experienced customer service agents aimed at helping you succeed. We hold service to our clients in the highest regard, ensuring that you are happy with the outcome or we work tirelessly to making it right.